Learn How GuestAssist Stadium Works
GuestAssist is a web-based communications service that enables one-to-one text messaging communications between fans and guests and central stadium or facility operations.
A stadium guest in need of assistance may use their mobile phone to text a stadium- or event-specific keyword to a designated 5 digit phone number. Each request is instantly routed to the GuestAssist web-based Communications Center. Stadium or Event operations personnel can monitor and respond to guest inquiries on a real-time basis and dispatch support, security or medical staff to the guest's location as needed.
Stadium personnel can access the GuestAssist Communications Center from any browser-enabled PC or Mac with a connection to the Internet. Each GuestAssist account is provided a unique URL address and access privileges for Operators and Administrators, with which they may access the GuestAssist Communications Center.
Operators receive a visual and audible alert on the arrival of inbound guest requests, and can monitor and respond to text message inquiries from stadium guests. Administrators can view, export and print an archived history of communications with stadium guests and fans for efficient post-event analysis.